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GMB Targets Parseq Call Centre

Wednesday, May 3, 2017

Conditions at Parseq are so unpleasant union members have to operate in secret like some sort of North East Underground Resistance.

GMB, the union for call centre workers, is demanding a real living wage for staff at a private equity-owned call centre which counts HSBC, Sainsbury’s, BT and EDF among its clients. [1]

Conditions at Parseq, in Sunderland, are so unpleasant GMB members have to operate in secret for fear of reprisals – like some kind of North East underground Resistance.

GMB will hold a demonstration and distribute leaflets outside Parseq call centre on May 4 from 11am at the following location:

Parseq

1 Victory Way

Doxford International Business Park

Sunderland

SR3 3XL

GMB’s campaign calls on Parseq to pay £8.45 per hour and improve terms and conditions of their staff.

The starting salary for an Inbound Customer Service Advisor in Sunderland is currently just above the National Minimum Wage.

Several of Parseq’s clients, including British Gas and EDF Energy, already pay their own workers the Real Living Wage of £8.45, the rate set by the Living Wage Foundation for people working outside of London. [2]

Parseq has 2,500 employees, and has its headquarters in Rotherham with other key sites in Glasgow and Sunderland.

Parseq is a private equity owned company with the ultimate parent being CNH Capital Partners, a Guernsey based firm.

In 2011, a group of investors led by Rami Cassis, CEO of Parseq at the time, took the company back into private ownership.

Other companies involved in the deal were Cassis Trustees, Dover Street and Nova Capital Management, a London based private equity company. [3]

Chris Preston, GMB Regional Organiser said:

“The working environment within Parseq is so unpleasant that for fear of reprisals GMB Union members are having to operate in secret, like some sort of North East Underground Resistance.

“Given the companies who our members are actually doing the work for - and their public commitments to fair and ethical treatment of staff - it is a shocking contrast and one that GMB is challenging head on.

“When a company is an accredited living wage employer they should also check that any outsourced or contracted out work is also with a living wage employer.”

ENDS

Contact: Chris Preston, GMB regional officer, on 07870 176731 GMB press office on 07958 156846 or at press.office@gmb.org.uk

Notes to editors:

[1] List of Parseq clients:

Financial Services

Public Sector

Other

Bank of America

Adur & Worthing councils

36 Bedford Row

Bank of Ireland

Barnet Council

2 sisters Food Group

Barclaycard

Brighton & Hove City Council

5 Essex Court

Barclays

Buckinghamshire County Councl

Advanced Business Solutions

Clydesdale Bank

Edinburgh City Council

Amnesty International

Collectica Enforcement Services

Green Party

Apcoa Parking

Coutts

Kingston upon Thames Council

Beacon

Deutsche Bank

Lambeth Council

Belron

FirstData

Lewisham Council

Bottomline Technologies

Hastings Direct

Reading Borough Council

BP

HSBC

Somerset County Council

Coins

nectar

Southwark Council

Cool Milk

Sainsbury's

Tower Hamlets Council

CSE Healthcare Systems

Santander

 

dma

Sunlife

Telecommunications

ExxonMobil

Toyota Financial Services

BT

Furnival Chambers

Worldline e-payment services

EE

Lowell Group

Worldpay

Virgin Media

Matrix Chambers

Yorkshire Bank

Vodafone

MetalCashCard

   

Nestle

Utilities

 

nsl services group

British Gas

 

Osborne

Centrica

 

P&G

EDF Energy

 

Philips

   

SAB Miller

   

Society of London Theatre

   

South Yorkshire Passenger Transport Executive

   

Suez environment

   

The Caravan Club

   

Vinci Construction

   

Vision Express

   

Which?

   

World Cancer Research Fund

[2] http://www.livingwage.org.uk/

[3] The ultimate parent undertaking of Parseq and ultimate controlling party is CNH Capital Partners, a company registered in Guernsey.

The next company down in the structure is Parabellum GP (Guernsey) Ltd.

The main UK company is CNH Bidco Ltd. Director David Williamson is Founder, Chairman and Managing partner of Nova Capital Management. He is also a partner of Wye Films LLP, Tamar Films LLP, Cherwell Films LLP.

Picture used under creative commons from: https://www.flickr.com/photos/59937401@N07/5856572477/in/photolist-9VwsXx-6icbDx-82f5rU-6DRK5L-97UWXs-2e4TkE-ea21mH-7SqfEY-d58DtU-a97uPK-56odoN-98xSpL-ekYRjo-iuVNjs-pftn1D-bpU3UA-adSBQv-Ao9NDt-6CPdNB-okjeuc-5qBCPh-4FdZHZ-7ndMAZ-8MAmAu-5peQLq-dR5Nmp-5vC4U-6kWx9L-dSJ7yr-9fCtLP-ezqVA5-5aLcvi-5YmvRd-oJzFdL-dhUzrE-a8peZn-dNPHy5-dk2icQ-nsME5m-h9szu3-HtoCpV-7mT685-nGPmrU-4rE8Lt-fKaZmr-5d3mzP-eedsAW-davtLr-9uMTfz-7RucJZ

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