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GMB Steps Up Campaign For Better Conditions At Parseq Call Centre

Monday, September 25, 2017

You would have thought that any reasonable employer would want to discuss these issues, however Parseq have refused to even respond to our request to sit down and talk says GMB.

GMB, the union for workers at the Parseq call centre on Doxford Park, Sunderland, will step up the campaign for decent terms and conditions at Parseqs’ call centre as a recent staff snapshot survey reveals gross dissatisfaction among staff.

The survey took place over a 3 week period in August to September and asked questions on wages, training, health and safety and management style.

The survey shows that 72% of those questioned have been paid short, 78% do not feel like they are getting enough training or support to do the job, 72% have had throat or voice problems while working at Parseq and 86% do not feel valued by the management.

Overall, 88% believe that Parseq is not a good place to work.

Chris Preston, GMB Regional Organiser said:

“For any employer to have 88% of its staff in a survey saying where they worked was not a good place to be and 86% saying they would not recommend working at Parseq to a friend or family member suggests things inside their Doxford call centre are a cause of serious concern.

“Back in May, GMB warned that the working environment within Parseq was so unpleasant that for fear of reprisals GMB Union members are having to operate in secret, like some sort of North East Underground Resistance.

"Sadly, this new survey confirms just that and comes as no surprise.

“During the past few months many Parseq employees have contacted GMB to highlight the poor working practices within Parseq.

"Given the companies who our members in Parseq are actually doing the work for, and those companies’ very public commitments to fair and ethical treatment of staff, the survey reveals a shocking contrast.

"You would have thought that any reasonable employer would want to discuss these issues, however Parseq have refused to even respond to our request to sit down and talk.

“GMB’s fear is that Parseq are an employer that has no intention of treating its workforce fairly and safely and staff inside the call centre will continue to bring to GMB their poor experiences of what it is like to work there.

“GMB says again to Parseq, there are serious issues at your call centre, meet GMB and discuss them.”

ENDS

Contact: Chris Preston, GMB regional officer on 07870 176731 or GMB Press Office on 07958 156846 or at press.office@gmb.org.uk

NOTES TO EDITORS

1) GMB Press release 3 May 2017

Conditions at Parseq are so unpleasant union members have to operate in secret like some sort of North East Underground Resistance.

www.gmb.org.uk/newsroom/GMB-targets-parseq

2) List of Parseq clients:       

                       

                       

Financial Services


                       

                       

Public Sector


                       

                       

Other


                       

                       

Bank of America


                       

                       

Adur & Worthing councils


                       

                       

36 Bedford Row


                       

                       

Bank of Ireland


                       

                       

Barnet Council


                       

                       

2 sisters Food Group


                       

                       

Barclaycard


                       

                       

Brighton & Hove City Council


                       

                       

5 Essex Court


                       

                       

Barclays


                       

                       

Buckinghamshire County Council


                       

                       

Advanced Business Solutions


                       

                       

Clydesdale Bank


                       

                       

Edinburgh City Council


                       

                       

Amnesty International


                       

                       

Collectica Enforcement Services


                       

                       

Kingston upon Thames Council


                       

                       

Apcoa Parking


                       

                       

Coutts


                       

                       

Lambeth Council


                       

                       

Beacon


                       

                       

Deutsche Bank


                       

                       

Lewisham Council


                       

                       

Belron


                       

                       

FirstData


                       

                       

Reading Borough Council


                       

                       

Bottomline Technologies


                       

                       

Hastings Direct


                       

                       

Somerset County Council


                       

                       

BP


                       

                       

HSBC


                       

                       

Southwark Council


                       

                       

Coins


                       

                       

nectar


                       

                       

Tower Hamlets Council


                       

                       

Cool Milk


                       

                       

Sainsbury's


                       
 
                       

CSE Healthcare Systems


                       

                       

Santander


                       

                       

Telecommunications


                       

                       

dma


                       

                       

Sunlife


                       

                       

BT


                       

                       

ExxonMobil


                       

                       

Toyota Financial Services


                       

                       

EE


                       

                       

Furnival Chambers


                       

                       

Worldline e-payment services


                       

                       

Virgin Media


                       

                       

Lowell Group


                       

                       

Worldpay


                       

                       

Vodafone


                       

                       

Matrix Chambers


                       

                       

Yorkshire Bank


                       
 
                       

MetalCashCard


                       
   
                       

Nestle


                       

                       

Utilities


                       
 
                       

nsl services group


                       

                       

British Gas


                       
 
                       

Osborne


                       

                       

Centrica


                       
 
                       

P&G


                       

                       

EDF Energy


                       
 
                       

Philips


                       
   
                       

SAB Miller


                       
   
                       

Society of London Theatre


                       
   
                       

South Yorkshire Passenger Transport Executive


                       
   
                       

Suez environment


                       
   
                       

The Caravan Club


                       
   
                       

Vinci Construction


                       
   
                       

Vision Express


                       
   
                       

Which?


                       
   
                       

World Cancer Research Fund

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