"I was really pleased with the compensation UnionLine was able to achieve for me"

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“I did have reservations about dealing with UnionLine as the team were not local to me and as I am of a generation who does not use technology, in particular e-mail, I was concerned that the service might not be as good as if iIwas able to pop in and see someone in my area.

But this never was a problem, the team at UnionLine were so good in dealing with me over the telephone: they explained difficult legal issues without jargon so I was really able to understand what each step in my case meant.

Whenever Matt Nash, my solicitor, wasn’t around when I called, then another member of the team happily dealt with my queries or if they were unable to help, then Matt always came back to me quickly.

Matt's letters were very comprehensive and easy to understand. And I always felt I was being kept up to date with what was going on with my case.

Everything was so easy. I really didn't have any expectations beforehand as to the level of settlement but I was really pleased with the compensation Matt and UnionLine was able to achieve for me.

I would have no hesitation in returning to Unionline again if I was ever unfortunate enough to be involved in another accident and I would recommend UnionLine to all GMB members.”

Michael, Wales & South West Region member

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