Deliveroo Noticeboard

Last update: 21 Feb 2024
GMB: the union for riders

A message from the GMB National Deliveroo Committee

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We are all food delivery couriers.

As a committee we know, firsthand, that the main priority for couriers is better rates of pay, and we stand fully behind everyone seeking to improve pay and conditions. We believe the way to achieve that objective is collective bargaining with the delivery platforms through GMB.

Alongside fair pay, we demand respect by restaurants for couriers; we believe that couriers should be treated fairly by the food delivery platforms; and we think everyone should be able to work safely, and to be able to afford to take time off work or get sick.

For the past year we have been negotiating with Deliveroo as GMB representatives. In that time, we have made some progress, including representing members and reversing account terminations; we’ve pushed on fair pay and have pay talks soon; we have changed Deliveroo policies on warnings to make it much fairer; we’ve reduced restaurant waiting times; and we have made sure that bad restaurants are held to account.

We know there is lot more to do.

Through us, GMB members working with Deliveroo have their voices heard at the top of the company. We need to build the union to make that voice stronger. Join us.

GMB National Deliveroo Committee

GMB Union National Rider Reps and Organisers Meeting with Deliveroo - Update - 2 February 2024

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To: GMB Deliveroo members

Cc: GMB Just Eat and Uber Eats members


Dear member,

This week your GMB Union National Rider Reps and Organisers met Deliveroo at the London HQ. See below for an update from the meeting.

Treating riders with respect

We discussed the treatment of riders by restaurants and what Deliveroo can do about it. Our members tell us that they are made to wait long periods for food orders, sometimes have to wait outside and are not allowed to use customer toilets. Enough is enough.

You can report restaurants that are mistreating you at https://forms.office.com/e/TMCKG4fBXZ. GMB will help you campaign to be treated with the respect you deserve.

Slow service

We made a big break through on the slow service policy. This is the reason that many riders are warned and have their accounts deactivated.

We have negotiated a much fairer policy, which means warnings will now only happen when there has been rider delays across a percentage of orders, not a fixed number of orders. This will be much better for riders who deliver more. It will mean 80% fewer warnings than there currently are.

If you get a warning, you can appeal this through the union by contacting your local GMB office.

Pay

Pay continues to be the main issue for members and every opportunity we have, we raise the matter. In April we will be discussing the increase in the minimum rate of pay for orders.

Education courses

As part of GMB’s discussions with Deliveroo, we are working together on a range of courses that riders can access including technical skills and languages. More courses are being added. We will send information out as it becomes available.

HMRC

We were updated on the new requirement for Deliveroo to report rider earnings to HMRC. The key advice is that if you are substituting your account to someone else, you need a record of the work they have done to offset this before you pay tax. It is safer not to use substitutes on your account.

Retail expansion

Deliveroo have announced that soon there will be more opportunities for riders including through non-food shopping delivery. As a national team we are negotiating with Deliveroo to make sure this works for riders.

Local GMB campaigns

GMB national rider representative Cristian Santabarbara is running a campaign to improve cycling in York. Please support him and our GMB members in York by signing his petition at https://www.megaphone.org.uk/petitions/york-cycle-lane.

GMB national rider representative Claude Bahati is running a campaign to reduce the cost of parking permits in Derby. You can support his campaign at https://forms.office.com/e/xzKSWvPWJy.

Growing the union

As a union in Deliveroo, we are protecting members’ accounts and making work better. Our union is growing all the time. By building the union, we are stronger in our negotiations with the company. If you know any food delivery drivers not in the union yet, they can join at www.gmb.org.uk/join. Select ‘part-time’ for the special rate of £8.40 a month.

In solidarity,

Your National GMB Deliveroo Team

Deliveroo GMB Joint Partnership Council Meeting 23.10.22

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Dear GMB member,

Please see below an update on the meeting held with Deliveroo yesterday.

Waiting time in restaurants

A big issue for our members is the time you have to wait in restaurants for orders to be ready – these delays are costing you money. We have been working with Deliveroo for months to improve waiting time and this is starting to see results. The more information we have on this issue the better. Complete our survey at https://forms.office.com/e/3iqzMLjyMG.

Respect campaign

We made a lot of progress on an exciting campaign which we will launch soon to make sure that all riders and drivers are treated with respect by restaurants.

Dealing with issues

We now have an agreed process for raising collective issues through the union. If you and group of other riders have issues, let us know. This could be a particular restaurant getting orders wrong, or making you wait excessively, or it could be that you think pay has been calculated unfairly. Let us know if there are any issues in your area we can help with.

Slow Service policy

Members have raised concerns about how Deliveroo decides if a rider has been delivering orders too slowly. Your reps spoke passionately about the issue to senior management at Deliveroo. They have listened to our concerns and are looking at their policies.

Warnings and offboarding

If you have any issues with your account, you should let us know as soon as possible so that the union can represent you. Deliveroo have agreed to extend the time limit for cases to be brought to 3 months. Any riders you know in your area should join the union to be protected on www.gmb.org.uk/join. Select ‘part-time’ for the courier rate of £8.40 to get full protection.

Partnerships

A number of the partnerships, where riders can get benefits through Deliveroo, are working well. In particular, thousands of riders had taken up the offer of free coffees through Caffe Nero.

/Cont….

If you have ideas for partnerships we can recommend, let us know.

Pay

We continue to raise the issue of pay. In particular at the meeting we discussed how pay is calculated for bike and e-bike riders.

WATCH the update from Tahir Mahmood, GMB National Rep.

(link - UPDATE: GMB TALKS WITH DELIVEROO - YouTube)

In solidarity,

Your National GMB Team

Deliveroo riders now have a trade union.

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Through GMB’s agreement with Deliveroo, riders now have access to:

  • Sick pay for riders for 2 weeks - currently at £245 per week
  • A one-off grant for new parents of £1,000
  • Free accident and third party insurance
  • A Joint Council with Deliveroo for GMB members to agree policies affecting earnings, safety, diversity and benefits
  • The right to be represented by GMB on issues at work
  • The right to elect GMB representatives

To get involved in the campaign to make work better for Deliveroo riders, join GMB today.

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