We're sorry to hear you're experiencing problems logging in to the GMB website. Please try the following steps before getting in touch:
Did you sign up offline?
If you joined using a GMB postal form or other offline method, you may not have either an email address or password set up on your account. If you feel this is the case, then please contact your regional office who will be happy to assist you. You can find your regional office by clicking here
Can't log in? Try resetting your password
Try resetting your password
Please enter your GMB membership number (this will be included in the footer of GMB emails sent to you or at the top of your welcome email) and your primary email address used on your account (i.e. the one you receive GMB e-letters to). Click the button below to begin the password reset process.
If successful, you should get a green 'Email sent' message at the top of the screen. Please give up to 30 minutes for the password reset email to arrive in your inbox before getting in contact to check with us.
If you get an error message saying the membership number and email address combination is not known, either the number or email does not match our membership record. If this occurs, please contact your regional office and they will assist you.
Can't reset your password? Check your membership number
Check your membership number
GMB membership numbers are formatted as 7 characters long, with the first or last character being a letter. If you are trying a membership number ending/starting with a number 1, it should probably be a capital letter L (unless your number starts/ends with a different letter already).
If you are using a membership number ending in an L, this is your temporary number issued to you when you joined. Please try and locate your permanent one. They can be found in the footer of GMB e-letters sent to you so search through your inbox.
Still can't log in? Try another email address
Still not working? Try a different email address
If the membership number is correct, it might be that you have not used the PRIMARY email address associated with your account. This will be the email we send e-letters to, so please search your inboxes for 'email@example.com'
If you can think of or locate another email address you might have used to sign up with (i.e. your work/personal/an old email), please try the above step again with that email address.
If this works for an email address that you no longer have access to, please let GMB know so that we can manually update your email address within the membership system. In this scenario, please email firstname.lastname@example.org with your membership number, old email address and new email address.
Have you successfully reset your password, but you still can't log in?
In this case it’s likely that your website browser is storing old, incorrect information. Please try the following:
- Clear your cache & cookies in browser history settings
- Reset your password once more
- When taken to the GMB website to login, manually type the password (do not use any password managers as this may be storing the old password)
Still no luck? Get in touch
If none of this works, there may be something we need to do on our side.
Please email email@example.com with a brief description of the issue you're having or which stage you cannot get past, detailing the following:
- Your GMB membership number
- The email address you wish to use for your account
- Your home postcode
- Your date of birth
- Any error message given by the website
- The device and web browser you are using when getting an error
Please accept our apologies for the inconvenience if you are still unable to log in. We'll get back to you as soon as possible. Thanks for your patience.