GMB MEMBER ISSUES FOR DISCUSSION WITH UBER EATS MANAGEMENT
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Dear members,
We hope that you are all well and safe at present.
We wanted to share the issues that members had raised for discussion with Uber Eats at our meeting in late September.
GMB Member Issues
· Waiting times at supermarkets – also raised at July meeting;
· McDonalds treating members/couriers poorly - also raised at July meeting
· Couriers requesting the ability to rate merchants – especially when they experience negative circumstances.
· Low pay, especially for longer distances
· Restaurant waiting time – customer delays caused by restaurants rather than couriers. Members have asked for stronger support in these instances, to help ensure couriers are not unfairly penalised.
· Support – also raised at July meeting – clearer and more useful in-app messages. Many members feel that the current system of standard replies does not always provide enough support when difficulties arise, and they would welcome improvements in this area – a similar issue was also raised at July meeting.
Your Reps will also receive updates from Uber Eats on business performance, safety and casework including:
Business
· Usual performance statistics
· Pilot of autonomous deliveries
· Instant cashout
· Open University funding – request for GMB share with members
· Equipment campaign
Safety
· Update on Alcohol Safety [action from July meeting]
· Sexual Misconduct Education with Survivors Trust Charity
· Vehicle Theft and Robbery – supporting couriers
· E-bike Fire Safety collaboration proposal
Casework update
· Casework timings – length of [GMB item]
· Supporting couriers to avoid insurance fraud
We will update members in early October following the meeting.
Yours in union,
GMB National Officer GMB National Reps