RECENT VODAFONE OUTAGE – RIDER PROTECTION
Posted on:
Dear members,
Please see below from Uber Eats management following the recent Vodafone outage:
Hi Clare and Sam,
Thank you for reaching out about the global Vodafone outage on last Monday. To reassure your members -
I can confirm that Uber Eats’ policy on failed trips would not apply to the Vodafone outage as it was a one off, and this alone would not be sufficient to action a courier.
To reduce any remaining risk, I have informed the team conducting the manual reviews to discount any failed trips on the afternoon of Monday 13th October when reviewing flagged accounts.
If you are concerned a member has been affected despite the safeguards above, please advise them to mention the Vodafone outage in their in-app Appeal.
As is standard, any deactivated courier can submit information and evidence as part of their in-app Appeal.
I can confirm that technical issues (such as this network outage) are mitigating circumstances for the relevant trips.
If any members believe that they have been impacted please contact your National Rep as soon as possible.
Yours in solidarity,
GMB National Rider Representatives & GMB National Officer